Outpatient Teletherapy Services

Teletherapy services for PT, OT, speech and feeding support remain an option until further notice.
To schedule an evaluation or follow up visits via teletherapy, please call 585-258-3811. Please leave a message and our staff will return your call as soon as possible.

To review our health and safety measures in the clinic, click HERE.

The most recent information provided indicates that commercial 

insurance plans are offering the following coverage:

  • Excellus plans are providing coverage for evaluations and treatment. Co-pays are waived for many plans.

  • MVP, United Healthcare, Aetna, and Cigna plans are covering both evaluations and therapy.

  • Private pay options are available for both evaluations and treatment.

A note on evaluations - It is up to the individual provider to determine if an evaluation via video conferencing is appropriate. Depending on the presenting concerns, it may be recommended that the initial evaluation is rescheduled when services can be provided face-to-face.

Please call 585-258-3811

schedule in-person or teletherapy services.

For more information on teletherapy at Step by Step, click HERE.

To download our consent for teletherapy document, click HERE.

Call to schedule an evaluation


Fax: 585-427-7410

1057 East Henrietta Road,

Suite 500

Rochester, NY 14623

Hours of operation: In-Person Mon-Thurs

                                         9 AM to 5 PM 

                                Remote Mon-Fri 8 AM to 6PM

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