Outpatient Teletherapy Services

Updated November 29th, 2020
As we continue to navigate these uncertain times, we are able to offer both in-person or teletherapy services for PT, OT, speech and feeding support. 
If you or your child have cold symptoms, have been exposed to COVID and/or are in quarantine, your session can be provided via teletherapy instead. Please call our office with any changes or questions.
To schedule an evaluation or follow up visits via teletherapy, please call 585-258-3811. 

To review our health and safety measures in the clinic, click HERE.

The most recent information provided indicates that commercial 

insurance plans are offering the following coverage:

  • Excellus, MVP, United Healthcare, Aetna, and Cigna plans are covering both evaluations and therapy.

  • Private pay options are available for both evaluations and treatment.

A note on evaluations - It is up to the individual provider to determine if an evaluation via video conferencing is appropriate. Depending on the presenting concerns, it may be recommended that the initial evaluation is rescheduled when services can be provided face-to-face.

Please call 585-258-3811

schedule in-person or teletherapy services.

For more information on teletherapy at Step by Step, click HERE.

To download our consent for teletherapy document, click HERE.