Outpatient Teletherapy Services

Updated March 27, 2020
Due to the circumstances in our community related to COVID-19, our clinic remains closed until further notice.

To continue to meet the needs of area families, we are now offering teletherapy services for PT, OT, speech and feeding support.


  • Families with Excellus insurance plans can access their coverage for evaluations AND treatment. Co-pays are waived.

  • Families with MVP insurance can access their coverage for treatment only.

  • Private pay options are available for both evaluations and treatment.

A note on evaluations - It is up to the individual provider to determine if an evaluation via video conferencing is appropriate. Depending on the presenting concerns, it may be recommended that the initial evaluation is rescheduled when services can be provided face-to-face.

Please contact Stacia Paganelli, Outpatient Clinic Supervisor,

with questions regarding teletherapy services at


or leave a message at 585-258-3811

For more information on teletherapy at Step by Step, click HERE.

To download our consent for teletherapy document, click HERE.

Call to schedule an evaluation


Fax: 585-427-7410

1057 East Henrietta Road,

Suite 500

Rochester, NY 14623

Hours of operation: 8 AM to 6 PM Mon-Thurs

                                  8 AM to 4 PM Fridays

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